This Privacy Policy explains how Veenworks LLC (“Veenworks,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our website, communicate with us, or use products and services that link to this Privacy Policy.
1. Information we collect
Depending on how you interact with us, we may collect:
- Contact information, such as your name, email address, telephone number, and business information.
- Information you provide in inquiries, support requests, demonstrations, surveys, or other communications.
- Communications data, such as call, message, or email metadata and content when necessary to provide a requested service.
- Technical information, such as browser type, device information, IP address, and website usage data.
- Account and service information if you become a Veenworks customer.
2. How we use information
We may use information to:
- Provide, operate, maintain, and improve our website, products, and services.
- Respond to inquiries, provide requested demonstrations, and deliver customer support.
- Process and organize communications and workflow data as directed by our business customers.
- Send service, support, or other communications that you request or consent to receive.
- Protect our services, prevent abuse, and comply with applicable legal obligations.
- Understand product usage and improve our offerings.
3. SMS and mobile information
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for their marketing or promotional purposes. This applies to mobile information, text messaging originator opt-in data, and consent records.
Service providers
We may share information with service providers that help us operate or deliver our services, such as communications, hosting, security, analytics, and support providers. A service provider may use the information only to perform that work for us. It may not use your mobile phone number, opt-in data, or consent records for its own marketing or promotional purposes, and it may not sell or share them for that purpose. Section 4 describes the limited other circumstances in which we may disclose information, such as a requirement of law.
Messages from Veenworks
If you consent to receive SMS messages from Veenworks, message frequency varies based on your interaction with us. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us. Consent to receive marketing messages is not a condition of any purchase. Our Messaging Terms describe this program in full.
4. How we disclose information
We may disclose information in limited circumstances, including:
- To service providers that process information on our behalf to host, secure, communicate, analyze, or support our services, and only for those operational purposes, never for the provider’s own marketing.
- At the direction of a business customer when we process information as its service provider.
- When required by law, legal process, regulation, or a valid governmental request.
- To protect the rights, safety, and security of Veenworks, our customers, users, or others.
- In connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to applicable law.
5. Business customer data
When a small business or other business customer uses Veenworks software to communicate with its own customers or prospects, that business may control the relevant personal information and Veenworks may process it on the business’s behalf. The business is responsible for its own privacy notices, lawful basis, permissions, and consent practices.
6. Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, to provide services, resolve disputes, maintain appropriate business records, and meet legal obligations. Retention periods may vary by data type and customer configuration.
7. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage can be guaranteed to be completely secure.
8. Your choices
You may choose not to provide certain information, though some features or services may then be unavailable. You may opt out of Veenworks marketing emails using the unsubscribe mechanism in the message, and may opt out of Veenworks SMS messages by replying STOP.
9. Children
Veenworks products and this website are intended for business and professional use and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.
10. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and change the “Last updated” date above.
11. Contact us
Questions or requests about this Privacy Policy may be directed to:
Veenworks LLC
Email: hello@veenworks.io
See also our Terms of Use and our Messaging Terms.